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Backup and Recovery
Backup and Recovery

Don’t Let Data Outages Disrupt Productivity.

Reliable backup and recovery is critical every step of the way.

Simple to Use.

Easy to Trust.

VSS Virtual Backup and Data Recovery delivers peace of mind through a streamlined, cost-effective service that can meet the needs of your business.

Choosing an experienced team with on-demand resources can help you reduce downtime and keep your business moving continually. Learn how VSS can prepare your business to face disruptions. 

Stay calm in the face of disaster recovery with VSS’ reliable data protection service.

  • Backup + Recovery

     24x7x365 Monitoring and Management

    Around the Clock Monitoring + Management

     Benefit from having an enterprise-class safety net. Built on industry reference blueprint architecture, VSS Virtual Backup and Recovery has the flexibility to grow on demand.

    We want you to feel in control of your data backup and recovery process.

    Every business has certain factors to consider when choosing the right managed service provider – we’d like to think confidence and transparency are at the top of the list.

    Our backup and recovery offering is designed to help you overcome the burden of complex daily tasks.
    Learn why clients trust our team and our service.

    Backup and Recovery Service Features

    Guided Disaster Recovery

     

    Service Details
    • Technical Specs

      Download the Technical Specs Data Sheet for service details, models, and capacity information.

      Our appliance pricing models are based on post de-duplication usage, reducing your required capacity up to 5:1.

       

    • Service Level Agreement Highlights
      Service LevelGuidelineMax. Response Time
      5Routine Maintenance Work scheduled within 24 Hours of Ticket Request
      4Request for System Updates 4 Hours
      3Non-critical Issue/User Issue 4 Hours
      2Partial System Failure 2 Hours
      1Critical Situation 2 Hours

      The example shown here is for information purposes only. Service Level Agreements are created in accordance with Scope of Work.

    • Operating Systems

      With options for both on premise and off premise support, we work alongside your internal team to help you fully capitalize on existing investments. Serviceable operating systems include:

      AS400 | Linux | Microsoft

  • Always Accessible Data

    Ready To Recover On Demand

    Remove obstacles from your data recovery process with defined restore point objective agreements for on or off premise infrastructure.

    Custom restore point objectives set clear benchmarks for managed backup and recovery.

     

    The VSS service team helps clients modernize and streamline the backup and recovery process, delivering 99.95% uptime for your IT infrastructure.

    Could reducing the number of manual data retention tasks impact your team’s productivity?  Contact VSS to learn more about automated backup and recovery.

     “As a client, you can expect daily reports which proactively provide data on backup success rates, space usage and any anomalies that may affect your data. Our service is designed specifically to meet your needs; no canned options or limitations.”

    Carlo MacDonald - VSS Sr Business Development Executive

    Carlo MacDonald, Senior Business Development Executive

    Service Details
    • Technical Specs

      Download the Technical Specs Data Sheet for service details, models, and capacity information.

      Our appliance pricing models are based on post de-duplication usage, reducing your required capacity up to 5:1.

    • SLA Highlights
      Service LevelGuidelineMax. Response Time
      5Routine Maintenance Work scheduled within 24 Hours of Ticket Request
      4Request for System Updates 4 Hours
      3Non-critical Issue/User Issue 4 Hours
      2Partial System Failure 2 Hours
      1Critical Situation 2 Hours

      For purposes of these Service Level Agreements, VSS’ performance is contingent upon Customer acting in accordance with this SOW.  All outages that are identified by the Customer or VSS will be reviewed and a root cause analysis shall be provided to the Customer. Outages shall be defined as those service failures that do not meet the Service Level Requirements set forth in this SOW (“Outages”).  Both parties must agree to the declaration and extent of an Outage.

    • Operating Systems

      With options for both on and off premises, we work alongside your on-site team and help you fully capitalize on existing investments. Serviceable operating systems include:

      AS400 | Linux | Microsoft

 24x7x365 Monitoring and Management

Around the Clock Monitoring + Management

 Benefit from having an enterprise-class safety net. Built on industry reference blueprint architecture, VSS Virtual Backup and Recovery has the flexibility to grow on demand.

We want you to feel in control of your data backup and recovery process.

Every business has certain factors to consider when choosing the right managed service provider – we’d like to think confidence and transparency are at the top of the list.

Our backup and recovery offering is designed to help you overcome the burden of complex daily tasks.
Learn why clients trust our team and our service.

Backup and Recovery Service Features

Guided Disaster Recovery

 

Service Details

Download the Technical Specs Data Sheet for service details, models, and capacity information.

Our appliance pricing models are based on post de-duplication usage, reducing your required capacity up to 5:1.

 

Service LevelGuidelineMax. Response Time
5Routine Maintenance Work scheduled within 24 Hours of Ticket Request
4Request for System Updates 4 Hours
3Non-critical Issue/User Issue 4 Hours
2Partial System Failure 2 Hours
1Critical Situation 2 Hours

The example shown here is for information purposes only. Service Level Agreements are created in accordance with Scope of Work.

With options for both on premise and off premise support, we work alongside your internal team to help you fully capitalize on existing investments. Serviceable operating systems include:

AS400 | Linux | Microsoft

Ready To Recover On Demand

Remove obstacles from your data recovery process with defined restore point objective agreements for on or off premise infrastructure.

Custom restore point objectives set clear benchmarks for managed backup and recovery.

 

The VSS service team helps clients modernize and streamline the backup and recovery process, delivering 99.95% uptime for your IT infrastructure.

Could reducing the number of manual data retention tasks impact your team’s productivity?  Contact VSS to learn more about automated backup and recovery.

 “As a client, you can expect daily reports which proactively provide data on backup success rates, space usage and any anomalies that may affect your data. Our service is designed specifically to meet your needs; no canned options or limitations.”

Carlo MacDonald - VSS Sr Business Development Executive

Carlo MacDonald, Senior Business Development Executive

Service Details

Download the Technical Specs Data Sheet for service details, models, and capacity information.

Our appliance pricing models are based on post de-duplication usage, reducing your required capacity up to 5:1.

Service LevelGuidelineMax. Response Time
5Routine Maintenance Work scheduled within 24 Hours of Ticket Request
4Request for System Updates 4 Hours
3Non-critical Issue/User Issue 4 Hours
2Partial System Failure 2 Hours
1Critical Situation 2 Hours

For purposes of these Service Level Agreements, VSS’ performance is contingent upon Customer acting in accordance with this SOW.  All outages that are identified by the Customer or VSS will be reviewed and a root cause analysis shall be provided to the Customer. Outages shall be defined as those service failures that do not meet the Service Level Requirements set forth in this SOW (“Outages”).  Both parties must agree to the declaration and extent of an Outage.

With options for both on and off premises, we work alongside your on-site team and help you fully capitalize on existing investments. Serviceable operating systems include:

AS400 | Linux | Microsoft

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