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Managed Services: Power Hosting
Managed Services: Power Hosting

Rethink Traditional Infrastructure Management

Answer the growing demand for secure, always available workloads and support for legacy applications. Unburden IT through simplified operations, properly structured resources and realigned budgets.

Our power hosting service helps organizations get out of the IT run business and shift spend from managing physical assets to innovating environments. Make better use of your IT funds while maintaining your overall technology budget.

Find out how an IBM Power Hosting partner can help simplify operations and reduce the cost and risk of IT.

IBM Power Systems - Monitored and Managed Hosting

  • Dedicated Hosting

    IBM Power Dedicated Hosting

    The dedicated IBM iSeries, Linux, and AIX production and DR servers located in our Data Centers provide the most robust and comprehensive solution for monitoring and managing an organization’s Power server infrastructure, storage resources and mission critical applications.

    As an IBM Platinum Business Partner, VSS works hand-in-hand with Technical Services, Multi-Vendor Support and Global Financing to streamline infrastructure optimization. Learn about our partnership.

    Service Highlights

    Add another layer of protection and visibility to your Power environment with VSS’ PowerRMM – 24x7x365 remote monitoring, management and administration.

    Why do companies choose VSS to manage their Power Systems?
    • Maximize IT Budgets

      Manage your talent, resources and budget.


      Just when you’ve found IT talent with the right fit for your team, something comes along that redefines their role or they leave your organization. By relying on a skilled managed service partner, IT Directors can align internal resources without fear of creating skills-gap or underutilization.

       

      Our Services Team is dedicated to staying on top of your hosted Power infrastructure with real-time response to operations level events and policy defined escalation issues. Based on industry best practices, our IBM Power hosting services offer the most flexible options for hosting and infrastructure support.

    • Drive IT Innovation

      What does it take to stay ahead? Simple: the ability to meet demands.


      To take advantage of new market opportunities, businesses must drive the change required to support those needs – before their competitors do. At the center of each of these is the demand for faster, always available access to programs, workloads and applications. Our Power hosting can extend the life of legacy workloads and applications, help you move to the cloud or develop cost effective paths for migrating to a new platform.

       

      Our N+1 Data Center guarantees fully redundant power, cooling, data circuit delivery, excess capacity for 24-hour operations and technology refreshes every 3 years.

    • Quick Access to Experts

      The foundation of your support services. No account number required.


      With decades of Power Systems expertise, our Delivery Services team forms a peer-to-peer relationship with internal IT members, helping maximize the support of your applications and systems. Don’t worry about having to start every conversation with a rundown of your environment or providing your account number before hearing a warm “Hello.”

       

      All VSS Power Hosting customers are assigned their own team of Client Technology Managers (CTMs). As part of the onboarding process, your CTM team learns everything about your internal IT team’s roles, business processes, challenges and the specifics of your environment.

    • No Questions Asked SLAs

      With our SLAs, you’ll understand how issues and maintenance will be handled every step of the way, right out of the gate.  Automated workflows ensure proper notification and escalation of critical service incidents. Service Response Times are determined by a combination of severity (who is affected by the issue) and impact (what is affected by the issue).

       

      Issues are then classified as:

      Priority 1 Emergency ResponseResponse Time within 1 Hour
      Priority 2 Quick Response Response Time within 1 Hour
      Priority 3 Normal Response Response Time within 2 Hours
      Priority 4Scheduled ResponseResponse Time within 8 Hours
  • Virtual LPAR Hosting

    IBM Power Virtual LPAR Hosting

    For businesses that don’t necessarily need dedicated servers, VSS offers a more affordable hosting solution for production and DR Power applications.

    VSS Managed Virtual LPARs

    Our service provides managed virtual LPARs, storage and applications hosted in our enterprise-class Data Center.

    How does your organization’s performance compare to one supported by essential virtualization capabilities. Learn how a virtual-first strategy can improve your overall IT health. 

    Service Highlights

    Add another layer of protection and visibility to your Power environment with VSS’ PowerRMM – 24x7x365 remote monitoring, management and administration.

    Why do companies choose VSS to manage their Power Systems?
    • Maximize IT Budgets

      Manage your talent, resources and budget.


      Just when you’ve found IT talent with the right fit for your team, something comes along that redefines their role or they leave your organization. By relying on a skilled managed service partner, IT Directors can align internal resources without fear of creating skills-gap or underutilization.

       

      Our Services Team is dedicated to staying on top of your hosted Power infrastructure with real-time response to operations level events and policy defined escalation issues. Based on industry best practices, our IBM Power hosting services offer the most flexible options for hosting and infrastructure support.

    • Drive IT Innovation

      What does it take to stay ahead? Simple: the ability to meet demands.


      To take advantage of new market opportunities, businesses must drive the change required to support those needs – before their competitors do. At the center of each of these is the demand for faster, always available access to programs, workloads and applications. Our Power hosting can extend the life of legacy workloads and applications, help you move to the cloud or develop cost effective paths for migrating to a new platform.

       

      Our N+1 Data Center guarantees fully redundant power, cooling, data circuit delivery, excess capacity for 24-hour operations and technology refreshes every 3 years.

    • Quick Access to Experts

      The foundation of your support services. No account number required.


      With decades of Power Systems expertise, our Delivery Services team forms a peer-to-peer relationship with internal IT members, helping maximize the support of your applications and systems. Don’t worry about having to start every conversation with a rundown of your environment or providing your account number before hearing a warm “Hello.”

       

      All VSS Power Hosting customers are assigned their own team of Client Technology Managers (CTMs). As part of the onboarding process, your CTM team learns everything about your internal IT team’s roles, business processes, challenges and the specifics of your environment.

    • No Questions Asked SLAs

      With our SLAs, you’ll understand how issues and maintenance will be handled every step of the way, right out of the gate.  Automated workflows ensure proper notification and escalation of critical service incidents. Service Response Times are determined by a combination of severity (who is affected by the issue) and impact (what is affected by the issue).

       

      Issues are then classified as:

      Priority 1 Emergency ResponseResponse Time within 1 Hour
      Priority 2 Quick Response Response Time within 1 Hour
      Priority 3 Normal Response Response Time within 2 Hours
      Priority 4Scheduled ResponseResponse Time within 8 Hours
  • Virtual Windows/Linux Servers

    Virtual Windows/Linux Servers

    Deploying a private cloud within VSS’ Power environment allows clients to run accompanying Intel virtual Windows or Linux servers alongside their hosted Power server.

    Windows/Linux Servers - VSS Managed Power Hosting

    Service Highlights

    All OS software maintenance and updates available.

    Why do companies choose VSS to manage their Power Systems?
    • Maximize IT Budgets

      Manage your talent, resources and budget.


      Just when you’ve found IT talent with the right fit for your team, something comes along that redefines their role or they leave your organization. By relying on a skilled managed service partner, IT Directors can align internal resources without fear of creating skills-gap or underutilization.

       

      Our Services Team is dedicated to staying on top of your hosted Power infrastructure with real-time response to operations level events and policy defined escalation issues. Based on industry best practices, our IBM Power hosting services offer the most flexible options for hosting and infrastructure support.

    • Drive IT Innovation

      What does it take to stay ahead? Simple: the ability to meet demands.


      To take advantage of new market opportunities, businesses must drive the change required to support those needs – before their competitors do. At the center of each of these is the demand for faster, always available access to programs, workloads and applications. Our Power hosting can extend the life of legacy workloads and applications, help you move to the cloud or develop cost effective paths for migrating to a new platform.

       

      Our N+1 Data Center guarantees fully redundant power, cooling, data circuit delivery, excess capacity for 24-hour operations and technology refreshes every 3 years.

    • Quick Access to Experts

      The foundation of your support services. No account number required.


      With decades of Power Systems expertise, our Delivery Services team forms a peer-to-peer relationship with internal IT members, helping maximize the support of your applications and systems. Don’t worry about having to start every conversation with a rundown of your environment or providing your account number before hearing a warm “Hello.”

       

      All VSS Power Hosting customers are assigned their own team of Client Technology Managers (CTMs). As part of the onboarding process, your CTM team learns everything about your internal IT team’s roles, business processes, challenges and the specifics of your environment.

    • No Questions Asked SLAs

      With our SLAs, you’ll understand how issues and maintenance will be handled every step of the way, right out of the gate.  Automated workflows ensure proper notification and escalation of critical service incidents. Service Response Times are determined by a combination of severity (who is affected by the issue) and impact (what is affected by the issue).

       

      Issues are then classified as:

      Priority 1 Emergency ResponseResponse Time within 1 Hour
      Priority 2 Quick Response Response Time within 1 Hour
      Priority 3 Normal Response Response Time within 2 Hours
      Priority 4Scheduled ResponseResponse Time within 8 Hours
  • Remote Monitoring & Management

    IBM Power RMM

    Take a proactive approach to 24x7x365 remote monitoring and management of your IBM Power Systems, servers and storage.

    VSS PowerRMM

    VSS PowerRMM reduces the likelihood of system outages and curbs performance issues while streamlining operating costs.

    Service Highlights

    Why do companies choose VSS to manage their Power Systems?
    • Maximize IT Budgets

      Manage your talent, resources and budget.


      Just when you’ve found IT talent with the right fit for your team, something comes along that redefines their role or they leave your organization. By relying on a skilled managed service partner, IT Directors can align internal resources without fear of creating skills-gap or underutilization.

       

      Our Services Team is dedicated to staying on top of your hosted Power infrastructure with real-time response to operations level events and policy defined escalation issues. Based on industry best practices, our IBM Power hosting services offer the most flexible options for hosting and infrastructure support.

    • Drive IT Innovation

      What does it take to stay ahead? Simple: the ability to meet demands.


      To take advantage of new market opportunities, businesses must drive the change required to support those needs – before their competitors do. At the center of each of these is the demand for faster, always available access to programs, workloads and applications. Our Power hosting can extend the life of legacy workloads and applications, help you move to the cloud or develop cost effective paths for migrating to a new platform.

       

      Our N+1 Data Center guarantees fully redundant power, cooling, data circuit delivery, excess capacity for 24-hour operations and technology refreshes every 3 years.

    • Quick Access to Experts

      The foundation of your support services. No account number required.


      With decades of Power Systems expertise, our Delivery Services team forms a peer-to-peer relationship with internal IT members, helping maximize the support of your applications and systems. Don’t worry about having to start every conversation with a rundown of your environment or providing your account number before hearing a warm “Hello.”

       

      All VSS Power Hosting customers are assigned their own team of Client Technology Managers (CTMs). As part of the onboarding process, your CTM team learns everything about your internal IT team’s roles, business processes, challenges and the specifics of your environment.

    • No Questions Asked SLAs

      With our SLAs, you’ll understand how issues and maintenance will be handled every step of the way, right out of the gate.  Automated workflows ensure proper notification and escalation of critical service incidents. Service Response Times are determined by a combination of severity (who is affected by the issue) and impact (what is affected by the issue).

       

      Issues are then classified as:

      Priority 1 Emergency ResponseResponse Time within 1 Hour
      Priority 2 Quick Response Response Time within 1 Hour
      Priority 3 Normal Response Response Time within 2 Hours
      Priority 4Scheduled ResponseResponse Time within 8 Hours
  • Disaster Recovery & High Availability

    IBM Power Disaster Recovery & High Availability

    VSS offers a cost-effective DR/HA solution that gets businesses back up and running quickly in the face of system failures, reduces production load while complying with backup requirements and delivers faster access to remote users.

     


     

    “Our service provides implementation and monitoring of all replication services as well as scheduled testing. Everything is designed specifically to meet your needs; no canned options or limitations.”

    Carlo MacDonald - VSS Power Hosting Business Development Dir

    Carlo MacDonald, Senior Business Development Executive

    Supported Replication Software:

    Power DR/HA Replication

    PowerHA, Mimix, iTerra and QEDD

    Why do companies choose VSS to manage their Power Systems?
    • Maximize IT Budgets

      Manage your talent, resources and budget.


      Just when you’ve found IT talent with the right fit for your team, something comes along that redefines their role or they leave your organization. By relying on a skilled managed service partner, IT Directors can align internal resources without fear of creating skills-gap or underutilization.

       

      Our Services Team is dedicated to staying on top of your hosted Power infrastructure with real-time response to operations level events and policy defined escalation issues. Based on industry best practices, our IBM Power hosting services offer the most flexible options for hosting and infrastructure support.

    • Drive IT Innovation

      What does it take to stay ahead? Simple: the ability to meet demands.


      To take advantage of new market opportunities, businesses must drive the change required to support those needs – before their competitors do. At the center of each of these is the demand for faster, always available access to programs, workloads and applications. Our Power hosting can extend the life of legacy workloads and applications, help you move to the cloud or develop cost effective paths for migrating to a new platform.

       

      Our N+1 Data Center guarantees fully redundant power, cooling, data circuit delivery, excess capacity for 24-hour operations and technology refreshes every 3 years.

    • Quick Access to Experts

      The foundation of your support services. No account number required.


      With decades of Power Systems expertise, our Delivery Services team forms a peer-to-peer relationship with internal IT members, helping maximize the support of your applications and systems. Don’t worry about having to start every conversation with a rundown of your environment or providing your account number before hearing a warm “Hello.”

       

      All VSS Power Hosting customers are assigned their own team of Client Technology Managers (CTMs). As part of the onboarding process, your CTM team learns everything about your internal IT team’s roles, business processes, challenges and the specifics of your environment.

    • No Questions Asked SLAs

      With our SLAs, you’ll understand how issues and maintenance will be handled every step of the way, right out of the gate.  Automated workflows ensure proper notification and escalation of critical service incidents. Service Response Times are determined by a combination of severity (who is affected by the issue) and impact (what is affected by the issue).

       

      Issues are then classified as:

      Priority 1 Emergency ResponseResponse Time within 1 Hour
      Priority 2 Quick Response Response Time within 1 Hour
      Priority 3 Normal Response Response Time within 2 Hours
      Priority 4Scheduled ResponseResponse Time within 8 Hours

IBM Power Dedicated Hosting

The dedicated IBM iSeries, Linux, and AIX production and DR servers located in our Data Centers provide the most robust and comprehensive solution for monitoring and managing an organization’s Power server infrastructure, storage resources and mission critical applications.

As an IBM Platinum Business Partner, VSS works hand-in-hand with Technical Services, Multi-Vendor Support and Global Financing to streamline infrastructure optimization. Learn about our partnership.

Service Highlights

Add another layer of protection and visibility to your Power environment with VSS’ PowerRMM – 24x7x365 remote monitoring, management and administration.

Why do companies choose VSS to manage their Power Systems?

Manage your talent, resources and budget.


Just when you’ve found IT talent with the right fit for your team, something comes along that redefines their role or they leave your organization. By relying on a skilled managed service partner, IT Directors can align internal resources without fear of creating skills-gap or underutilization.

 

Our Services Team is dedicated to staying on top of your hosted Power infrastructure with real-time response to operations level events and policy defined escalation issues. Based on industry best practices, our IBM Power hosting services offer the most flexible options for hosting and infrastructure support.

What does it take to stay ahead? Simple: the ability to meet demands.


To take advantage of new market opportunities, businesses must drive the change required to support those needs – before their competitors do. At the center of each of these is the demand for faster, always available access to programs, workloads and applications. Our Power hosting can extend the life of legacy workloads and applications, help you move to the cloud or develop cost effective paths for migrating to a new platform.

 

Our N+1 Data Center guarantees fully redundant power, cooling, data circuit delivery, excess capacity for 24-hour operations and technology refreshes every 3 years.

The foundation of your support services. No account number required.


With decades of Power Systems expertise, our Delivery Services team forms a peer-to-peer relationship with internal IT members, helping maximize the support of your applications and systems. Don’t worry about having to start every conversation with a rundown of your environment or providing your account number before hearing a warm “Hello.”

 

All VSS Power Hosting customers are assigned their own team of Client Technology Managers (CTMs). As part of the onboarding process, your CTM team learns everything about your internal IT team’s roles, business processes, challenges and the specifics of your environment.

With our SLAs, you’ll understand how issues and maintenance will be handled every step of the way, right out of the gate.  Automated workflows ensure proper notification and escalation of critical service incidents. Service Response Times are determined by a combination of severity (who is affected by the issue) and impact (what is affected by the issue).

 

Issues are then classified as:

Priority 1 Emergency ResponseResponse Time within 1 Hour
Priority 2 Quick Response Response Time within 1 Hour
Priority 3 Normal Response Response Time within 2 Hours
Priority 4Scheduled ResponseResponse Time within 8 Hours

IBM Power Virtual LPAR Hosting

For businesses that don’t necessarily need dedicated servers, VSS offers a more affordable hosting solution for production and DR Power applications.

VSS Managed Virtual LPARs

Our service provides managed virtual LPARs, storage and applications hosted in our enterprise-class Data Center.

How does your organization’s performance compare to one supported by essential virtualization capabilities. Learn how a virtual-first strategy can improve your overall IT health. 

Service Highlights

Add another layer of protection and visibility to your Power environment with VSS’ PowerRMM – 24x7x365 remote monitoring, management and administration.

Why do companies choose VSS to manage their Power Systems?

Manage your talent, resources and budget.


Just when you’ve found IT talent with the right fit for your team, something comes along that redefines their role or they leave your organization. By relying on a skilled managed service partner, IT Directors can align internal resources without fear of creating skills-gap or underutilization.

 

Our Services Team is dedicated to staying on top of your hosted Power infrastructure with real-time response to operations level events and policy defined escalation issues. Based on industry best practices, our IBM Power hosting services offer the most flexible options for hosting and infrastructure support.

What does it take to stay ahead? Simple: the ability to meet demands.


To take advantage of new market opportunities, businesses must drive the change required to support those needs – before their competitors do. At the center of each of these is the demand for faster, always available access to programs, workloads and applications. Our Power hosting can extend the life of legacy workloads and applications, help you move to the cloud or develop cost effective paths for migrating to a new platform.

 

Our N+1 Data Center guarantees fully redundant power, cooling, data circuit delivery, excess capacity for 24-hour operations and technology refreshes every 3 years.

The foundation of your support services. No account number required.


With decades of Power Systems expertise, our Delivery Services team forms a peer-to-peer relationship with internal IT members, helping maximize the support of your applications and systems. Don’t worry about having to start every conversation with a rundown of your environment or providing your account number before hearing a warm “Hello.”

 

All VSS Power Hosting customers are assigned their own team of Client Technology Managers (CTMs). As part of the onboarding process, your CTM team learns everything about your internal IT team’s roles, business processes, challenges and the specifics of your environment.

With our SLAs, you’ll understand how issues and maintenance will be handled every step of the way, right out of the gate.  Automated workflows ensure proper notification and escalation of critical service incidents. Service Response Times are determined by a combination of severity (who is affected by the issue) and impact (what is affected by the issue).

 

Issues are then classified as:

Priority 1 Emergency ResponseResponse Time within 1 Hour
Priority 2 Quick Response Response Time within 1 Hour
Priority 3 Normal Response Response Time within 2 Hours
Priority 4Scheduled ResponseResponse Time within 8 Hours

Virtual Windows/Linux Servers

Deploying a private cloud within VSS’ Power environment allows clients to run accompanying Intel virtual Windows or Linux servers alongside their hosted Power server.

Windows/Linux Servers - VSS Managed Power Hosting

Service Highlights

All OS software maintenance and updates available.

Why do companies choose VSS to manage their Power Systems?

Manage your talent, resources and budget.


Just when you’ve found IT talent with the right fit for your team, something comes along that redefines their role or they leave your organization. By relying on a skilled managed service partner, IT Directors can align internal resources without fear of creating skills-gap or underutilization.

 

Our Services Team is dedicated to staying on top of your hosted Power infrastructure with real-time response to operations level events and policy defined escalation issues. Based on industry best practices, our IBM Power hosting services offer the most flexible options for hosting and infrastructure support.

What does it take to stay ahead? Simple: the ability to meet demands.


To take advantage of new market opportunities, businesses must drive the change required to support those needs – before their competitors do. At the center of each of these is the demand for faster, always available access to programs, workloads and applications. Our Power hosting can extend the life of legacy workloads and applications, help you move to the cloud or develop cost effective paths for migrating to a new platform.

 

Our N+1 Data Center guarantees fully redundant power, cooling, data circuit delivery, excess capacity for 24-hour operations and technology refreshes every 3 years.

The foundation of your support services. No account number required.


With decades of Power Systems expertise, our Delivery Services team forms a peer-to-peer relationship with internal IT members, helping maximize the support of your applications and systems. Don’t worry about having to start every conversation with a rundown of your environment or providing your account number before hearing a warm “Hello.”

 

All VSS Power Hosting customers are assigned their own team of Client Technology Managers (CTMs). As part of the onboarding process, your CTM team learns everything about your internal IT team’s roles, business processes, challenges and the specifics of your environment.

With our SLAs, you’ll understand how issues and maintenance will be handled every step of the way, right out of the gate.  Automated workflows ensure proper notification and escalation of critical service incidents. Service Response Times are determined by a combination of severity (who is affected by the issue) and impact (what is affected by the issue).

 

Issues are then classified as:

Priority 1 Emergency ResponseResponse Time within 1 Hour
Priority 2 Quick Response Response Time within 1 Hour
Priority 3 Normal Response Response Time within 2 Hours
Priority 4Scheduled ResponseResponse Time within 8 Hours

IBM Power RMM

Take a proactive approach to 24x7x365 remote monitoring and management of your IBM Power Systems, servers and storage.

VSS PowerRMM

VSS PowerRMM reduces the likelihood of system outages and curbs performance issues while streamlining operating costs.

Service Highlights

Why do companies choose VSS to manage their Power Systems?

Manage your talent, resources and budget.


Just when you’ve found IT talent with the right fit for your team, something comes along that redefines their role or they leave your organization. By relying on a skilled managed service partner, IT Directors can align internal resources without fear of creating skills-gap or underutilization.

 

Our Services Team is dedicated to staying on top of your hosted Power infrastructure with real-time response to operations level events and policy defined escalation issues. Based on industry best practices, our IBM Power hosting services offer the most flexible options for hosting and infrastructure support.

What does it take to stay ahead? Simple: the ability to meet demands.


To take advantage of new market opportunities, businesses must drive the change required to support those needs – before their competitors do. At the center of each of these is the demand for faster, always available access to programs, workloads and applications. Our Power hosting can extend the life of legacy workloads and applications, help you move to the cloud or develop cost effective paths for migrating to a new platform.

 

Our N+1 Data Center guarantees fully redundant power, cooling, data circuit delivery, excess capacity for 24-hour operations and technology refreshes every 3 years.

The foundation of your support services. No account number required.


With decades of Power Systems expertise, our Delivery Services team forms a peer-to-peer relationship with internal IT members, helping maximize the support of your applications and systems. Don’t worry about having to start every conversation with a rundown of your environment or providing your account number before hearing a warm “Hello.”

 

All VSS Power Hosting customers are assigned their own team of Client Technology Managers (CTMs). As part of the onboarding process, your CTM team learns everything about your internal IT team’s roles, business processes, challenges and the specifics of your environment.

With our SLAs, you’ll understand how issues and maintenance will be handled every step of the way, right out of the gate.  Automated workflows ensure proper notification and escalation of critical service incidents. Service Response Times are determined by a combination of severity (who is affected by the issue) and impact (what is affected by the issue).

 

Issues are then classified as:

Priority 1 Emergency ResponseResponse Time within 1 Hour
Priority 2 Quick Response Response Time within 1 Hour
Priority 3 Normal Response Response Time within 2 Hours
Priority 4Scheduled ResponseResponse Time within 8 Hours

IBM Power Disaster Recovery & High Availability

VSS offers a cost-effective DR/HA solution that gets businesses back up and running quickly in the face of system failures, reduces production load while complying with backup requirements and delivers faster access to remote users.

 


 

“Our service provides implementation and monitoring of all replication services as well as scheduled testing. Everything is designed specifically to meet your needs; no canned options or limitations.”

Carlo MacDonald - VSS Power Hosting Business Development Dir

Carlo MacDonald, Senior Business Development Executive

Supported Replication Software:

Power DR/HA Replication

PowerHA, Mimix, iTerra and QEDD

Why do companies choose VSS to manage their Power Systems?

Manage your talent, resources and budget.


Just when you’ve found IT talent with the right fit for your team, something comes along that redefines their role or they leave your organization. By relying on a skilled managed service partner, IT Directors can align internal resources without fear of creating skills-gap or underutilization.

 

Our Services Team is dedicated to staying on top of your hosted Power infrastructure with real-time response to operations level events and policy defined escalation issues. Based on industry best practices, our IBM Power hosting services offer the most flexible options for hosting and infrastructure support.

What does it take to stay ahead? Simple: the ability to meet demands.


To take advantage of new market opportunities, businesses must drive the change required to support those needs – before their competitors do. At the center of each of these is the demand for faster, always available access to programs, workloads and applications. Our Power hosting can extend the life of legacy workloads and applications, help you move to the cloud or develop cost effective paths for migrating to a new platform.

 

Our N+1 Data Center guarantees fully redundant power, cooling, data circuit delivery, excess capacity for 24-hour operations and technology refreshes every 3 years.

The foundation of your support services. No account number required.


With decades of Power Systems expertise, our Delivery Services team forms a peer-to-peer relationship with internal IT members, helping maximize the support of your applications and systems. Don’t worry about having to start every conversation with a rundown of your environment or providing your account number before hearing a warm “Hello.”

 

All VSS Power Hosting customers are assigned their own team of Client Technology Managers (CTMs). As part of the onboarding process, your CTM team learns everything about your internal IT team’s roles, business processes, challenges and the specifics of your environment.

With our SLAs, you’ll understand how issues and maintenance will be handled every step of the way, right out of the gate.  Automated workflows ensure proper notification and escalation of critical service incidents. Service Response Times are determined by a combination of severity (who is affected by the issue) and impact (what is affected by the issue).

 

Issues are then classified as:

Priority 1 Emergency ResponseResponse Time within 1 Hour
Priority 2 Quick Response Response Time within 1 Hour
Priority 3 Normal Response Response Time within 2 Hours
Priority 4Scheduled ResponseResponse Time within 8 Hours

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