Manage your talent, resources and budget.
Just when you’ve found IT talent with the right fit for your team, something comes along that redefines their role or they leave your organization. By relying on a skilled managed service partner, IT Directors can align internal resources without fear of creating skills-gap or underutilization.
Our Services Team is dedicated to staying on top of your hosted Power infrastructure with real-time response to operations level events and policy defined escalation issues. Based on industry best practices, our IBM Power hosting services offer the most flexible options for hosting and infrastructure support.
What does it take to stay ahead? Simple: the ability to meet demands.
To take advantage of new market opportunities, businesses must drive the change required to support those needs – before their competitors do. At the center of each of these is the demand for faster, always available access to programs, workloads and applications. Our Power hosting can extend the life of legacy workloads and applications, help you move to the cloud or develop cost effective paths for migrating to a new platform.
Our N+1 Data Center guarantees fully redundant power, cooling, data circuit delivery, excess capacity for 24-hour operations and technology refreshes every 3 years.
The foundation of your support services. No account number required.
With decades of Power Systems expertise, our Delivery Services team forms a peer-to-peer relationship with internal IT members, helping maximize the support of your applications and systems. Don’t worry about having to start every conversation with a rundown of your environment or providing your account number before hearing a warm “Hello.”
All VSS Power Hosting customers are assigned their own team of Client Technology Managers (CTMs). As part of the onboarding process, your CTM team learns everything about your internal IT team’s roles, business processes, challenges and the specifics of your environment.
With our SLAs, you’ll understand how issues and maintenance will be handled every step of the way, right out of the gate. Automated workflows ensure proper notification and escalation of critical service incidents. Service Response Times are determined by a combination of severity (who is affected by the issue) and impact (what is affected by the issue).
Issues are then classified as:
|Priority 1 ||Emergency Response||Response Time within 1 Hour
|Priority 2 ||Quick Response ||Response Time within 1 Hour
|Priority 3 ||Normal Response ||Response Time within 2 Hours
|Priority 4||Scheduled Response||Response Time within 8 Hours