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Remote Monitoring and Management
Remote Monitoring and Management

Let RMM address technology support needs

Lower your IT operating risks by reducing the amount of stress and time your team invests on daily maintenance tasks.

Safeguard your infrastructure.

Consider the hours you spend managing vendors, troubleshooting network issues and applying patches, now add in the cost of a systems outage. The math is telling.

VSS RMM reduces the likelihood of system outages and curbs performance issues while streamlining operating costs.

Read about our RMM onboarding process here.

Tailored SLA Agreements

  • Customized Protection

    “Our RMM service was assembled to protect the most vulnerable areas of your IT infrastructure from an unforeseeable hit. Proactive network administration, centralized support, and technology consulting keep our team focused on alerting and defending you from any system issues.”

    Carlo MacDonald - Sr Business Development Executive

    Carlo MacDonald, Senior Business Development Executive

    Personalize Your Remote Monitoring and Management Service

    Custom RMM Services


     

    Around the clock monitoring and visibility into your infrastructure's health.

    With 24x7x365 monitoring and management from multiple operating centers, VSS RMM reduces jarring disruptions, application failures and unnecessary pressure on your team.

    Remote Monitoring and Management Service Details
    • Server RMM
      Monitor and manage physical and virtual servers and storage
      Physical and Virtual Server Coverage Includes:

       

      Event Logs
      Storage OptimizationOS Patch Updates
      Hardware and Software Upgrades (**)
      System Performance
      Active Directory
      Process and Application Performance (*)
      Print Queue
      Window ServicesAutomatic or Manual Incident Remediation
      File and Folder Administration
      Asset Inventory Management

      *List of 3rd party applications supported available.  All Microsoft applications are included.

      **Most IBM and Cisco Equipment Covered. List of 3rd party hardware and software available.

    • Infrastructure RMM
      IBM Power Systems™ RMM i Series, AS/400, System i
      As an authorized IBM Managed Service Provider, VSS provides remote monitoring and management of your on premise or CoLo infrastructure. Coverage Includes:

       

      24X7 LPAR Availability, Monitoring, and Incident AlertingTCP/IPIdentity and Data Security ProtocolsFile Structure Creation and Maintenance
      Performance Monitoring of: CPU, DASD, Memory, Transactions, Response TimeBattery Life StatusApplication PerformanceAutomatic or Manual Incident Remediation
      Line Controller and Device AccessFile Structure Creation and MaintenanceManagement of Job, Printer and Message QueuesHardware and Software Upgrades (**)

      **Most IBM and Cisco Equipment Covered.  List of 3rd party hardware and software available.

    • Device RMM
      Monitor and manage your users’ devices
      End User Device Coverage Includes:

       

      24X7 Availability, Monitoring, and Issue AlertingPatch ManagementAntivirus and Spyware Performance and CleanupEvent Log ManagementWindow Services Management
      Performance Monitoring: CPU, Disk and MemoryApplication Management (*)Asset InventoryOptional User SupportAutomatic or Manual Incident Remediation

       *List of 3rd party applications supported available.  All Microsoft applications are included.

    • Operating Systems
      Supported Operating Systems:
      AIX, AS/400, Windows and Linux
  • Monitored and Managed

    Why Trust Our RMM Team?

    When you have zero support calls and zero outages, we know we are doing our job. This proactive approach continues to redefine the way our teams and company provide value.

    Learn about getting started with VSS RMM.

    Expert RMM Team

    Our enterprise-class service team can expand your IT resources and knowledge while reducing the cost and time involved in keeping your infrastructure running optimally.

    Keep Support Costs Under Control

    The efficiency starts at the delivery level. Remotely delivering services and support eliminates travel in most cases, facilitates faster incident diagnosis, and reduces the amount of time needed perform maintenance and management tasks.

    RMM_Delivery Chart-01

    Predictable maintenance budgeting allows your team to better utilize critical IT resources.

    Contact us to schedule a conversation.

    Remote Monitoring and Management Service Details
    • Server RMM
      Monitor and manage physical and virtual servers and storage
      Physical and Virtual Server Coverage Includes:

       

      Event Logs
      Storage OptimizationOS Patch Updates
      Hardware and Software Upgrades (**)
      System Performance
      Active Directory
      Process and Application Performance (*)
      Print Queue
      Window ServicesAutomatic or Manual Incident Remediation
      File and Folder Administration
      Asset Inventory Management

      *List of 3rd party applications supported available.  All Microsoft applications are included.

      **Most IBM and Cisco Equipment Covered. List of 3rd party hardware and software available.

    • IBM Power Systems RMM
      IBM Power Systems™ RMM i Series, AS/400, System i
      As an authorized IBM Managed Service Provider, VSS provides remote monitoring and management of your on-premise or CoLo infrastructure. Coverage Includes:

       

      24X7 LPAR Availability, Monitoring, and Incident AlertingTCP/IPIdentity and Data Security ProtocolsFile Structure Creation and Maintenance
      Performance Monitoring of: CPU, DASD, Memory, Transactions, Response TimeBattery Life StatusApplication PerformanceAutomatic or Manual Incident Remediation
      Line Controller and Device AccessFile Structure Creation and MaintenanceManagement of Job, Printer and Message QueuesHardware and Software Upgrades (**)

      **Most IBM and Cisco Equipment Covered.  List of 3rd party hardware and software available.

    • Device RMM
      Monitor and manage your users’ devices.
      End User Device Coverage Includes:

       

      24X7 Availability, Monitoring, and Issue AlertingPatch ManagementAntivirus and Spyware Performance and CleanupEvent Log ManagementWindow Services Management
      Performance Monitoring: CPU, Disk and MemoryApplication Management (*)Asset InventoryOptional User SupportAutomatic or Manual Incident Remediation

       *List of 3rd party applications supported available.  All Microsoft applications are included.

    • Operating Systems
      Supported Operating Systems:
      AIX, AS/400, Windows and Linux

“Our RMM service was assembled to protect the most vulnerable areas of your IT infrastructure from an unforeseeable hit. Proactive network administration, centralized support, and technology consulting keep our team focused on alerting and defending you from any system issues.”

Carlo MacDonald - Sr Business Development Executive

Carlo MacDonald, Senior Business Development Executive

Personalize Your Remote Monitoring and Management Service

Custom RMM Services


 

Around the clock monitoring and visibility into your infrastructure's health.

With 24x7x365 monitoring and management from multiple operating centers, VSS RMM reduces jarring disruptions, application failures and unnecessary pressure on your team.

Remote Monitoring and Management Service Details
Monitor and manage physical and virtual servers and storage
Physical and Virtual Server Coverage Includes:

 

Event Logs
Storage OptimizationOS Patch Updates
Hardware and Software Upgrades (**)
System Performance
Active Directory
Process and Application Performance (*)
Print Queue
Window ServicesAutomatic or Manual Incident Remediation
File and Folder Administration
Asset Inventory Management

*List of 3rd party applications supported available.  All Microsoft applications are included.

**Most IBM and Cisco Equipment Covered. List of 3rd party hardware and software available.

IBM Power Systems™ RMM i Series, AS/400, System i
As an authorized IBM Managed Service Provider, VSS provides remote monitoring and management of your on premise or CoLo infrastructure. Coverage Includes:

 

24X7 LPAR Availability, Monitoring, and Incident AlertingTCP/IPIdentity and Data Security ProtocolsFile Structure Creation and Maintenance
Performance Monitoring of: CPU, DASD, Memory, Transactions, Response TimeBattery Life StatusApplication PerformanceAutomatic or Manual Incident Remediation
Line Controller and Device AccessFile Structure Creation and MaintenanceManagement of Job, Printer and Message QueuesHardware and Software Upgrades (**)

**Most IBM and Cisco Equipment Covered.  List of 3rd party hardware and software available.

Monitor and manage your users’ devices
End User Device Coverage Includes:

 

24X7 Availability, Monitoring, and Issue AlertingPatch ManagementAntivirus and Spyware Performance and CleanupEvent Log ManagementWindow Services Management
Performance Monitoring: CPU, Disk and MemoryApplication Management (*)Asset InventoryOptional User SupportAutomatic or Manual Incident Remediation

 *List of 3rd party applications supported available.  All Microsoft applications are included.

Supported Operating Systems:
AIX, AS/400, Windows and Linux

Why Trust Our RMM Team?

When you have zero support calls and zero outages, we know we are doing our job. This proactive approach continues to redefine the way our teams and company provide value.

Learn about getting started with VSS RMM.

Expert RMM Team

Our enterprise-class service team can expand your IT resources and knowledge while reducing the cost and time involved in keeping your infrastructure running optimally.

Keep Support Costs Under Control

The efficiency starts at the delivery level. Remotely delivering services and support eliminates travel in most cases, facilitates faster incident diagnosis, and reduces the amount of time needed perform maintenance and management tasks.

RMM_Delivery Chart-01

Predictable maintenance budgeting allows your team to better utilize critical IT resources.

Contact us to schedule a conversation.

Remote Monitoring and Management Service Details
Monitor and manage physical and virtual servers and storage
Physical and Virtual Server Coverage Includes:

 

Event Logs
Storage OptimizationOS Patch Updates
Hardware and Software Upgrades (**)
System Performance
Active Directory
Process and Application Performance (*)
Print Queue
Window ServicesAutomatic or Manual Incident Remediation
File and Folder Administration
Asset Inventory Management

*List of 3rd party applications supported available.  All Microsoft applications are included.

**Most IBM and Cisco Equipment Covered. List of 3rd party hardware and software available.

IBM Power Systems™ RMM i Series, AS/400, System i
As an authorized IBM Managed Service Provider, VSS provides remote monitoring and management of your on-premise or CoLo infrastructure. Coverage Includes:

 

24X7 LPAR Availability, Monitoring, and Incident AlertingTCP/IPIdentity and Data Security ProtocolsFile Structure Creation and Maintenance
Performance Monitoring of: CPU, DASD, Memory, Transactions, Response TimeBattery Life StatusApplication PerformanceAutomatic or Manual Incident Remediation
Line Controller and Device AccessFile Structure Creation and MaintenanceManagement of Job, Printer and Message QueuesHardware and Software Upgrades (**)

**Most IBM and Cisco Equipment Covered.  List of 3rd party hardware and software available.

Monitor and manage your users’ devices.
End User Device Coverage Includes:

 

24X7 Availability, Monitoring, and Issue AlertingPatch ManagementAntivirus and Spyware Performance and CleanupEvent Log ManagementWindow Services Management
Performance Monitoring: CPU, Disk and MemoryApplication Management (*)Asset InventoryOptional User SupportAutomatic or Manual Incident Remediation

 *List of 3rd party applications supported available.  All Microsoft applications are included.

Supported Operating Systems:
AIX, AS/400, Windows and Linux

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