Remote Monitoring Management
Lower your IT operating risks by reducing the amount of stress and time your team invests on daily maintenance tasks.
Safeguard your infrastructure.
Consider the hours you spend managing vendors, troubleshooting network issues and applying patches, now add in the cost of a systems outage. The math is telling. VSS RMM reduces the likelihood of system outages and curbs performance issues while streamlining operating costs.
Customize Your Protection
Our RMM service was assembled to protect the most vulnerable areas of your IT infrastructure from an unforeseeable hit. Proactive network administration, centralized support, and technology consulting keep our team focused on alerting and defending you from any system issues.
Personalize Your Remote Monitoring and Management Service
Adaptable SLAs
Dedicated IT Director & Technical Staff
3 Tiers of Support
Online Ticketing, Progression and Remediation Tracking
Incident Alerting With Auto Escalation Policies
Emergency and Scheduled On-Site Visits
Remote Access Tools
Monitoring and Management
Why Trust Our RMM Team?
When you have zero support calls and zero outages, we know we are doing our job. This proactive approach continues to redefine the way our teams and company provide value.
Learn about getting started with VSS RMM.
Our enterprise-class service team can expand your IT resources and knowledge while reducing the cost and time involved in keeping your infrastructure running optimally.
Keep Support Costs Under Control
The efficiency starts at the delivery level. Remotely delivering services and support eliminates travel in most cases, facilitates faster incident diagnosis, and reduces the amount of time needed perform maintenance and management tasks.
Predictive, Proactive IT Support
Monthly System Performance Reports
Decreased Operating Costs
Minimized Downtown
Peace of Mind With 24/7 Monitoring
Predictable maintenance budgeting allows your team to better utilize critical IT resources.
Remote Monitoring and Management Service Details
Monitor and manage physical and virtual servers and storage
Physical and Virtual Server Coverage Includes:
| Event Logs | Storage Optimization | OS Patch Updates | Hardware and Software Upgrades (**) |
| System Performance | Active Directory | Process and Application Performance (*) | Print Queue |
| Window Services | Automatic or Manual Incident Remediation | File and Folder Administration | Asset Inventory Management |
*List of 3rd party applications supported available. All Microsoft applications are included.
**Most IBM and Cisco Equipment Covered. List of 3rd party hardware and software available.
IBM Power Systems™ RMM i Series, AS/400, System I
As an authorized IBM Managed Service Provider, VSS provides remote monitoring and management of your on-premise or CoLo infrastructure. Coverage Includes:
| 24X7 LPAR Availability, Monitoring, and Incident Alerting | TCP/IP | Identity and Data Security Protocols | File Structure Creation and Maintenance |
| Performance Monitoring of: CPU, DASD, Memory, Transactions, Response Time | Battery Life Status | Application Performance | Automatic or Manual Incident Remediation |
| Line Controller and Device Access | File Structure Creation and Maintenance | Management of Job, Printer and Message Queues | Hardware and Software Upgrades (**) |
**Most IBM and Cisco Equipment Covered. List of 3rd party hardware and software available.
Monitor and manage your users’ devices.
End User Device Coverage Includes:
| 24X7 Availability, Monitoring, and Issue Alerting | Patch Management | Antivirus and Spyware Performance and Cleanup | Event Log Management | Window Services Management |
| Performance Monitoring: CPU, Disk and Memory | Application Management (*) | Asset Inventory | Optional User Support | Automatic or Manual Incident Remediation |
*List of 3rd party applications supported available. All Microsoft applications are included.
Supported Operating Systems:
AIX, AS/400, Windows and Linux